Subject: English Language Test - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 06:26:39 -0500

| | Foreign Language Screening Test

Name | Vishal Kumar    /  (+91) 7409675912    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello sir
your product is ready for delivery, our courier team tried to contact you at the given address but your address was not correct, I request you please reconfirm your address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hello sir,
sorry for your inconvenience, don't worry sir if your product is damaged we will replace it. I am registering your complaint our team will contact you as soon as possible.

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