Subject: English Language Test - Shashank Rathod
From: Shashank Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 06:10:57 -0500

Foreign Language
Screening Test

Name

Shashank
Rathod    /  (440027) 7972582723
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello,

I'm sorry to know about the delayed delivery of your recent order. Please
accept my sincere apologies on this occasion

I see the reason is for delay our delivery partner is reach your address as u
mentioned but this address is wrong soo please share your correct address for we
serve u your order as soon as possible u share your exactly right address with
us or delivery partner.

I hope this is help and look forward to seeing you again

We appreciate your feedback. Please rate us about your experience today.

Best regards

Xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear sir
or madam,

I am writing to complaint about a TV purchased by me in last week.

My name is Abdul. I have been your regular customer. Unfortunately, this time I
regret to say that I am not satisfied with the quality of your product.

My family was excited to see the football match on it. But after your team left
I notice that the cabinet has too many scratches on it.

I immediately informed your customer support center about it. To my notice they
raised a ticket number 234 but no action has been taken so far. I would request
you to kindly look into the matter and take necessary action as soon as
possible. I would prefer if you could replace or return my money back.

Looking forward to your positive response

Your sincerely.

Abdul