Subject: English Language Test - Anamika Mishra
From: Anamika Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 03:39:59 -0500

Foreign Language
Screening Test

Name

Anamika
Mishra    /  (201001) 9267961648
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

This is regarding your order#*********.

We see that you have placed an order for a hand bag from our online store. We
are happy to inform you that we shipped your product in less than 24 hrs since
you placed the order.

We have received notification from our courier partner that they are unable to
locate your address due to some error.

I would request you to help us with your complete address with your contact
number. We will share the same with our delivery partner to process the delivery
as per plan.

Thank you for your patience and we appreciate your partnership with us.

Regards,

Support

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

I deeply regret the inconvenience caused to you.

I will process the replacement. Please suggest a date when I can process the
pickup of damaged product. As soon as pick up is complete, we will share the
delivery and installation date with you.

I apologize for all the hassle. I will plan to  ensure you have pleasent
shopping experience with us.

During this entire replacement process, if you have any questions or concerns,
please feel free to reach us. We appreciate your patience and cooperation.

Regards,

Homebox