Subject: English Language Test - Varun Anand
From: Varun Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 03:35:58 -0500

Foreign Language
Screening Test

Name

Varun
Anand    /  (250001) 7830016453
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Sir,

We are very sorry for the delay in your product delivery. We have shipped your
order from the company on the same day you ordered. But we recieved the message
from courier department that your mentioned address is not founded. Pls re-enter
your correct address and we are giving you the phone no of courier boy please
teach him to reach your destination

Thank You!

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir,

We just found your email and we are very sorry for wrong unit delivered and
installed. Don't worry sir we will send our team with new unit and they
will install it. But first our unit will chek what is wrong in the last unit and
also chek the bill. Team will follow some company procedures. But we will
promise you sir that team will bring you the new unit ASAP.

Thank You!