Subject: English Language Test - Rahul Shukla
From: Rahul Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 01:13:11 -0500

| | Foreign Language Screening Test

Name | Rahul Shukla    /  (911) 8860121642    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello from Online Store Support,

Greetings of the day!

Dear Sir/Mam

We understand that you are concerned regarding your order which is not delivered yet. I apologize for the inconvenience caused to you. I have checked the details and I can see courier person tried to deliver your order but as per courier the address is wrong. I would request you to please share your address once again. Once the address is confirmed courier person will try to deliver the order again.
Your co-operation is highly appreciated.
Thank you for contacting Online Store.

Online Store Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello from Homebox Support,

Greetings of the day!

Dear Abdul,

I understand that you are concerned regarding TV Cabinet you purchased last week and there are scratches found on it. I apologize for the inconvenience caused to you. Please be assured I will try my level best to help you. Since the Cabinet is installed I am arranging a technician to uninstall it. Once the cabinet is uninstalled return pick will be initiated. After return pick up replacement order will be sent to you.
Hope this helps
Thank you for contacting Homebox customer support.

Thank you.

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