Subject: English Language Test - Shailesh Singh
From: Shailesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Nov 2022 00:40:44 -0500

| | Foreign Language Screening Test

Name | Shailesh Singh     /  (+91) 9369744242    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hey there!
Thanks for reaching out to our support team. Our working hours are 9 a.m. to 5 p.m. CST, Monday through Friday. During those hours, we'll strive to get back to you within a few hours.
If you're reaching out on the weekend or outside of our regular working hours, we'll get back to you as soon as we're back at our desks.

As per your complain, you haven't received you product.

Am i right?

Let me check your given address.

Okay thanks for your time, as per our courier record you provided us a wrong/other address.
Please give us correct address where we re-schedule your delivery .

Thank you so much! We look forward to helping you out.

Customer support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for reaching out to us to inform us about this incident! You must be feeling really overwhelmed right now and I understand that. I hope you accept my apology on behalf of the company.

I will immediately contact the logistics department to fix this problem as soon as possible. You will receive a heads-up as soon as the new product is sent to your address.

I hope this incident won’t kill your trust in our brand, Karen. As an apology, I offer a 30% discount on the next purchase you make at our online store.

Best regards,

Shailesh singh

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