Subject: English Language Test - MOHAMMED SHABEER KAVNGAL
From: MOHAMMED SHABEER KAVNGAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 21:40:42 -0500

| | Foreign Language Screening Test

Name | MOHAMMED SHABEER KAVNGAL    /  (+91) 8882997525    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Name),

We are sorry to hear from you that your order has not delivered on time. We have tracked the status of your order and it is found that the courier agent tried to deliver the order to you on time, but the address you had provided was not found. Kindly provide us your correct address along with your contact number and we will dispatch again the item once it has returned to our office. Please let us know if you have any additional queries.

warm regards,
Shabeer
Customer Service Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We regret in the problem you faced. You will get a replacement of your product. Kindly refer to the replacement policies in our website. Our delivery agent will reach out to you soon and you can return the product after the verification. Once again, we sincerely apologize for the inconvenience.

Warm regards,
Shabeer

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