Subject: English Language Test - SHIVAM MAURYA
From: SHIVAM MAURYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 12:57:14 -0500

| | Foreign Language Screening Test

Name | SHIVAM MAURYA    /  (282001) 9149278480    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

We're so sorry that you won't be able to recieve your deleivery on time

You ordered a hand bag 14 days ago from baby shop.com which was shipped by us to our courier partnering the same day order was placed.

Our delivery executive try to deliver but could not find the address provided by you. Your order is out for delivery So please provide the new address we deliver it to your doorstep.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello MR. ABDUL

Thank you for your email. We take customer satisfaction seriously. First I would like to apologize inconvenience you've been experiencing recently.

We have liberty to return,replaced or refund

Please provide your contact no. And we will try hard to solve your problem.

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