Subject: English Language Test - Siddharth Sharma
From: Siddharth Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 10:36:16 -0500

| | Foreign Language Screening Test

Name | Siddharth Sharma    /  (+91) 9311499497    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Thank you for contacting LiveSalesman. My name is Siddharth. I'm here to help you, as I check that the address you provided for the delivery is incorrect so because of that your order is not able to deliver but no worries I'm here to fix this for you. I requested to please help me with the correct address so that I will change this from my side and deliver your order seamless to you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

My name is Siddharth and I got your mail and as I check that you raise a query that you get to many scratches on your cabinet for which I am going to help you I will definitely go through it and I also understand how frustrated it would be so that's why I am making a replacement for you and it will be replaced by tomorrow and I would also like to apologize for the inconvenience you caused. I hope I am able to help you it makes me feel happy when my customer and the conversation with smile.

Thank you
Siddharth
The Homebox Team

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