Subject: English Language Test - Taruna Joshi
From: Taruna Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 07:44:36 -0500

| | Foreign Language Screening Test

Name | Taruna Joshi    /  (88689) 08868992264    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We tried to reach you at your location to deliver your parcel,But unfortunately our delivery boy is unable to find your location and contact you. Kindly check your delivery location again and call on 999999 to pick your order.

Thanks!
[Company name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Sorry to hear that you're facing this issue. We'll  surely solve yor're issue as per company policy we cannot give refund but it can be exchange and replace according to the condition of the product.
Kindly request any option you would prefer.If there anything else please ask and we'll surely reach to you.

Thanks,
[Company name]

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