Subject: English Language Test - Akansha Agarwal
From: Akansha Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 05:03:43 -0500

Foreign Language
Screening Test

Name

Akansha
Agarwal     /  (262001) 08279798462
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi Renu

I wanted to update you about the status of your issue before the weekend.

It is still in progress and is being worked on by our technical support team.
We’re prioritizing your request, and I will make sure this issue is resolved
over the weekend. You will get notified immediately once it’s done.To make it
up we would like to offer you a special discount of 35% on your next
purchase.

You can also track the status of your request any time by logging in to your New
Trends account and clicking on the Requests tab.

Thanks for your patience!

Have a great weekend,

Regards

Team New Trends

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul

Please accept our apologies for the inconvenience caused. Your order will be
replaced within 2-3 working days and we would also like to offer you free
installation. Please feel free to contact via phone or email if you need help
with anything else.

Regards

Homebox Team