Subject: English Language Test - Soniya Parida
From: Soniya Parida <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 00:41:08 -0500

Foreign Language
Screening Test

Name

Soniya
Parida    /  (+91) 9582487998    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I apologise for your inconvenience. As per your concern,we have
checked and found on your order there is wrong address entered which our courier
team try to deliver order but as per wrong address we unable to deliver. But do
not worry we will help you out and we will mentioning the detail to courier team
how ever after the update the team will deliver the order on your correct
address.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To
jany

From abc company soam

Sub damage item response

We appericiate as part of our company, we apologise for inconvenience you have
faced.

We here to assist you your concern. After reviewing your concern we have checked
as per policies we unable make refund for the item, but do not worry we can
replace the item kindly revert back to the email if you face any issue. We have
raised the issue to our team once the request process you will received
confirmation on your register email id.

You can visit to our mentioned link www.abc.website or you can call us on
mentioned number 1234567890.

Thank you

Soam

Abc company