Subject: English Language Test - sachin ranga
From: sachin ranga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Nov 2022 00:11:51 -0500

Foreign Language
Screening Test

Name

sachin
ranga    /  (+91) 9466176961    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To:[email-masked]

From:babyshop.com

Subject: reply-to undelivered handbag

Respected Mam,

This email regarding the handbag which was supposed to have reached you buy now
unfortunately , the courier boy couldn't deliver the handbag as the address
was wrong.

I would be thankful to you you if you could send us the correct address with two
phone numbers , the person can contact you while making a delivery.

Apologize for the inconvenience

Thanking you

Baby shop

Customer service representative

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:[email-masked]

From: homebox team

Subject: regarding replacement / refund of TV cabinet.

Dear sir ,

We are very sorry sir this has
happened and wish to make it right for you. I am sending replacement product ,
which I personally inspected for any kind of damage before shipping . I
apologize for any inconvenience you may have expreinced and hope that
you'll continue to do business with us in the future.

Apologize for the inconvenience

Thanking you

Homebox Team

Customer service representative