Subject: English Language Test - sachin kumar choudhary
From: sachin kumar choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 05:58:33 -0500

| | Foreign Language Screening Test

Name | sachin kumar choudhary    /  (91) 9667309708    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

when working with your support team members to improve their email strategies, encourage them to use language that feels natural. Contractions, slang, even emojis are totally acceptable if they match the tone of the customer's original message.
The more you allow your team to use their own language within customer service emails(while remaining professionals, of course), the more natural the conversation will feel for your customers.
There's another aspect of speaking humanly:using the customer's name. Using their name conveys that you see them as a person with an identity rather than just a faceless customer.
When customer service representative use their names and identities for their signatures and avatars, it broadcasts individual people rather than faceless representatives for a big company. This level of identity can help deter customer's problematic behaviour and drive deeper relationship-building and mutual trust.
Humanise responses as much as you can by encouraging your team members to be themselves, using language that feels natural, and recognising that your customers are humans, too.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Shalimar Gardens
Mumbai West

24 April 2022

The Manager
Wooden magical store
Mumbai west

Dear sir,

I had purchased a TV cabinet from your shop on 10 April 2022(Invoice number. 069, date 10.04.2022).

I regret to say that the carpenter who came to install the TV cabinet was very rude and impolite. He wanted money for his service, even though I pointed out him, that it was part of the amount I had already paid as per above invoice. He spoke loudly and refused to call your shop and clarify the matter. While installing he made several faults in the cabinet, cause scratches on it.

I request you to please take this up with him. Such employees do not help your business and will only ensure that customers do not come back.

I hope to hear from you.

Regards
Abdul

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