Subject: English Language Test - SRISHTI GUPTA
From: SRISHTI GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 04:16:37 -0500

Foreign Language
Screening Test

Name

SRISHTI
GUPTA    /  (+91) 9554507456    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

We were not able to deliver your recent product as your delivery address was
found wrong. Please revert your correct address along with your product
details.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Sir,

I got your concern and I am sorry for that. Please share your product details
along with the product photograph. Our team will reach to you soon.