Subject: English Language Test - Saba Farheen
From: Saba Farheen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 03:13:11 -0500

Foreign Language
Screening Test

Name

Saba
Farheen     /  (91) 7483424799    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 08.11.22.

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Form

babyshop.com

Customer Service Representative.

Saba Farheen

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

From: [email-masked]

Sub: Reply to tv cabinet installation.

Respected sir,

This email is in response to the email recieved by you on 08.11.22.

This email is regarding order number #12348 about scratched tv cabinet which our
team installed today morning. Sorry that you have to face issues about this i
would like to inform you that we will refund your order, our team will refund tv
cabinet.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Form

Homeboxteam

Customer Service Representative.

Saba Farheen