Subject: English Language Test - Mohammad Hadi
From: Mohammad Hadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 02:31:27 -0500

| | Foreign Language Screening Test

Name | Mohammad Hadi    /  (190004) 6005116475    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
we have shipped the order as 14 days ago but due to wrong address it was not delivered please send the new adress and screenshot of your payment so that we can proceed the delivery again
Hope you have a good day for any further details you can contact us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
We are sorry for the inconvenience , your order will be soon replaced please share a picture of the damaged product.
Please feel free to contact us

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