Subject: English Language Test - Goldi Verma
From: Goldi Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 02:14:30 -0500

| | Foreign Language Screening Test

Name | Goldi Verma    /  (110096) 91+9910750681    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Your order company
name and order id
Hello customer name
First, we will empathise with the customer, and then we will start probing with the customer. We will share the previous address that the customer mentioned, and if the customer tells us it is not correct, we will ask for the new address and give the  assurance that we will deliver your order to your updated address as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I understand your concern, which is related to your product, and we will surely provide you with the best resolution. Could you please share the image of that product? Then we will provide you with the best solution and we will apologize for the inconvenience. We will shorten it soon.

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