Subject: English Language Test - Koteswararao Simidi
From: Koteswararao Simidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 06:56:25 +0000

Foreign Language
Screening Test

Name

Koteswararao Simidi    /  (91) 9059793172
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Subject:  Regarding the delay of your order

Dear customer,

I hope you are doing well,

We sincierly apologize for inconvience which has happen to
you.

As we had already dispatched your order to courier ,they are unable to find your
address to deliver ,so we are requesting you to give present address for
seamless process.we are always best in customer satifaction by offering
customers excellent service.dont worry about order we are here to assist you
untill it reach your doorstep.

Dont hesitate to reach us if you have issues with our service ,we are once again
requesting you to give current address for seamless process.

Thank you for shopping with us ,i hope you are satisfied with our service,thank
you.

Your sincierly,

Koti.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Subject:  Re Regarding your complaint

Dear customer,

I hope you are doing well,

We are apologizing for your negative experience.

We are committed to give best experience and good quality in products and our
services, we are not afford a single negative experience for you. Our team has
engaged complete process of checking to delivery time ,we are monitoring and
rechecking the products again and again, not given even single chance of any
damages to products.

We are talk with the team who served you ,analyzing the stuation as well.please
be patient and we are here to help and solve this as soon as possible.

We are currently checking the product details and we have send our team to check
issue with the product and will take certain measures within one day.

Excange of the product based on terms and conditions of Exchange policy.

Thank you for shopping with us .

Your truely,

Koti.