Subject: English Language Test - Subhajit Rakshit
From: Subhajit Rakshit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 01:32:35 -0500

| | Foreign Language Screening Test

Name | Subhajit Rakshit     /  (91) 8515036746    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam we tried to reach at your location to give you your ordered handbag unfortunately our delivery boy is unable to find your location .So you order has been cancelled . Please check your delivery address once and place the order again.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir we are sorry  to hear that the new Tv cabinet you purchased from us last week and our team installed it this morning in your house had scratch on it. Sir I am replacing your ordered with new one . After checking your ordered item properly. Please have the product with bill and box with you when the delivery boy come to pickup.
Thank you

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