Subject: English Language Test - Yashraj Pant
From: Yashraj Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:27:03 -0500

| | Foreign Language Screening Test

Name | Yashraj Pant    /  (91) 9058861956    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
From:[email-masked]
Sub: Reply to non delivery of your order

Respected Mam,

This email is in response to the email received by you

This email is regarding your order which was supposed to deliver today.Unfortunately, our delivery boy is not able to find your location. Kindly set and check your deliver address again or you can send us the correct address with phone no.

Thanking you,
Abc company,
Customer Service Representative
Yashraj

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]
From: [email-masked]
Subject: Reply to your concern about the TV which you purchased

Respected Sir,

This email is regarding your TV cabinet

First of all I really apologised for same which are you facing. As per the policy we
have to reconfirm first, Please send us the pictures of your TV cabinet so that we can provide the resolution after confirming with the relevant team.

Extremely sorry that you had to go through this experience with us.

Thanking you,
Homebox Team,
Customer Service Representative
Yashraj

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