Subject: English Language Test - Shameera Khan
From: Shameera Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:23:34 -0500

| | Foreign Language Screening Test

Name | Shameera Khan    /  (482001) 8839246683    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir / madam ,

my name is shameera khan and I am here to solve your issue and I am really very sorry that you are facing this issue Delivery boy tried to deliver your order in your address but your address was not that correct . can you please give me your correct address with your house number and landmark . I will update it there then soon you will recive your product thank you so much if you need any more help you can ask me.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul sir,

Hope you are doing well.

My name is shameera khan. I am here to help you we have received your query and I am really apologetic that you are facing this issue my team is working on your issue. customer satisfaction is something that we take very seriously and never compromise on it. the refund is auto initiated in such events it takes 48hrs to reflect on your account.
Regards,
Homebox team.

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