Subject: English Language Test - Kum Shaheen
From: Kum Shaheen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:16:31 -0500

Foreign Language
Screening Test

Name

Kum
Shaheen    /  (91) 9058024968    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hii xyz,

I am happy to help you. Your order is ready for delivery but your address
is wrong. Kindly check your address and change as soon as possible.

Otherwise contact them by phone(number). As soon as they can help you and they
can help you to update your address. Please let me know if i can help in other
way.

Best regards.

.....

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hii
xyz,

Thanks for reaching out to is about thos incident. I hope you accept my apology
on the behalf of the company.

I will immediately contact the department to solve thos problem as soon as
possible. You will receive a new product is sent to your address.

I hope this incident won't kill your in our company, XYZ. As an apology, We
offer discount on the next purchase...

Best regards.

.......