Subject: English Language Test - Rishav tiwari
From: Rishav tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Nov 2022 00:00:04 -0500

Foreign Language
Screening Test

Name

Rishav
tiwari    /  (91) 9519603720    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am.

Thank you for contacting us. I'm a customer service representative of
Babyshop . Com.

I'm very aware of your customer service problem. And We are here to help
you. The order which you have placed has been delivered and reached out to the
courier office . But there's a minkrproblem in the address which you have
provided us. It seems the address is wrong . Please inform us with the right
address. We are eagerly waiting to deliver you the product. Thank you for
contacting us.

We're always here to help you.

Have a good day .

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Mr.Abdul

I'm a Homebox Team agent, we are here to help you sir.

We are very sorry for your inconvenience. We will look after your problem right
away and send our team to replaced it with a new unit .

Thank you for your understanding.