Subject: English Language Test - Imran Khan
From: Imran Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 14:43:40 -0500

| | Foreign Language Screening Test

Name | Imran Khan    /  (91) 7042145037    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

I am sorry for the inconvenience caused.
I have gone through the complain and found that the product is handed over to the courier company on the same day of the order received. But due to the wrong address mentioned by the courier company the product is unable to reach your address on the right time.
I have talked to the courier company to correct the address and send your hand bag to your address. Very soon you shall get your product.

Regards
Imran Khan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

Sorry for the inconvenience caused. Please let me know that when you purchased the TV cabinet at that time it had scrached or not? If yes then you should inform us earlier and get changed it. If not then I have to talk to my installation team about the scratches.
Give me some time to enquire about it.
If it is due to the mistake of our team we shall replace it.
But if it's your fault then sorry we cannot replace it according to our company policies.

I will get back to you very soon let us enquire about it.

Regards
Imran Khan

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