Subject: English Language Test - Muhammad Faeez
From: Muhammad Faeez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 08:24:33 -0500

Foreign Language
Screening Test

Name

Muhammad
Faeez    /  (110034) 7982168542
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Respected
sir /ma'am

Our courier service tried to deliver your ordered handbag but the address you
registered with us for the delivery was wrong.

I request you to share your correct address so that we may deliver your order as
soon as possible

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Respected Sir

Sorry for the inconvenience .Our team will surely visit your residence in a
while to resolve this issue. If the scratches are there as you have said then we
will surely replace it with the new one .Thanks for your patience