Subject: English Language Test - Shivangi Arora
From: Shivangi Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 06:30:04 -0500

| | Foreign Language Screening Test

Name | Shivangi Arora    /  (+91) 8882727311    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

Thank you for contacting baby shop. I am Shivangi Arora, today I am going to help you.

Sorry for the inconvenience. I understand that you didn't receive your order. Our delivery partner found that the address given by you is invalid. So please share the valid address.

I am waiting for your response.

Regards

Shivangi Arora
Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thank you for contacting baby shop. I am Shivangi Arora, Today I am going to help you.

Sorry for the inconvenience. I understand your issue. I request you, please share  your order ID and a picture of the damage cause by the team.

I am waiting for your response.

Regards

Shivangi Arora
Baby Shop

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