Subject: English Language Test - Vipul kumar
From: Vipul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 03:12:14 -0500

| | Foreign Language Screening Test

Name | Vipul kumar    /  (+91) 6392421433    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear _____,

Thanks for reaching out to us. We will sure help you with that.

On our inspection, We found that,we have shipped your product on the same date of the order & Our courier partner tried to deliver it on the given address but it came out to be a wrong address.

Hence, I request you to kindly check for future emails, I will be helping you out with further procedure for the proper shipment of your product.

Thanks,
_______

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear _____,

We reget your bad experience with our team.As per our policies, We can only replace the given product on account of too many scratches, break down, or colour fade.

For further processes, We request you to kindly submit a return complaint along with the photos of the scratches on the TV cabinet.

On our inspection, We will replace your order as per our policies.

Sincerely,
_______

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