Subject: English Language Test - Kriti Raj Verma
From: Kriti Raj Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Nov 2022 02:25:28 -0500

Foreign Language
Screening Test

Name

Kriti Raj
Verma    /  (+91) 09304012900    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non- delivery of order

Respected Sir,

This email is in response as received by you on 06/10/2022.

As the order delivery no. CAX2345 was supposed to be delivered earlier.But,
unfortunately there was wrong delivery address and the contact no. Was not in
range.

The other way of reaching the order Asap you can contact on 9304012900 or
mention the right address.

Sorry for experiencing the issue.Hope to be resolved within 2-3 days.

Thanks for regards.

ABC Co.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

From: [email-masked]

Sub: Issue of cabinet

Respected Mam,

The email was put in the context that there was damage in the cabinet.The Co. Is
taking the responsibilty to make a new change Asap on time.There are two options
either you can return it or make a replacement as well. Both, fall under the
refund and replacement policies within 7 days.

Sorry for the inconvinience.

Thanks

XYZ Co.