Subject: English Language Test - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Nov 2022 10:27:53 -0500

Foreign Language
Screening Test

Name

Abhishek
Kumar    /  (+91) 8447388385
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear mam/sir,

First of all first of all I want to tell you sorry for inconvenience according
to us our delivery executor will reach your location as per you were mentioned
for delivery but according to our delivery executor your given location was
wrong

For this purpose your order will being delay once again sorry for
inconvenience.

Thank you Have a great day mam/sir

Sincerely

Abhishek (customer representative)

From Baby shop.com.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear mam/sir,

I regret for this inconvenience first of all you will click the photo and send
us after seeing the product. Then we do something for you.

I hope this helps.

Warmest regards

Abhishek

Baby shop.com.