Subject: English Language Test - Vishal Kashyap
From: Vishal Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Nov 2022 03:12:46 -0500

Foreign Language
Screening Test

Name

Vishal
Kashyap    /  (+91) 8607040801
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hey sir.

Your order has been shipped and handed over to the courier company on the same
day. Courier company tried to deliver your order. But the address you provided
us is the wrong address. So your courier didn't get delivered.

Your courier is safe. You can recieve your courier by approaching the courier
company office. Or you may contact them and ask them to deliver your courier.

Thank you

babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Good
morning sir.

I am seeing that you have recieved your order and our technical team has
successfully installed the device.

But you are saying that your device has too many scratches.

No problem sir, i am initiating the replace from our side. You will get your new
device within 2-3 working days.

And if you don't want to get replaced

Then we will initiate the refund process.

You will recieve your money back in 5-6 working days.

Regards

Homebox Team