Subject: English Language Test - sachin ranga
From: sachin ranga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 09:56:18 -0400

| | Foreign Language Screening Test

Name | sachin ranga    /  (+91) 9466176961    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To:[email-masked]
From:babyshop.com
Subject: reply to undelivered handbag
Respected Mam,

This email is regarding the handbag and with Order code: 2778 which was supposed to have reach you by now. Unfortunately , The courier boy not delivered the handbag as the address was wrong.
I would be thankful to you if you could send us the correct address with two phone numbers , so that the person can contact you while making the delivery.

Apologize for the inconvenience

Thanking you
babyshop.com
Customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To:[email-masked]
From:babyshop.com
Subject: Regarding Replacement / Refund of TV cabinet
Dear sir ,

We are very sorry sir this has happened and wish to make it right for you . I am sending a replacement product , which I personally inspected for any kind of of damage before shipping . I apologize for any inconvenience you may have expreinced and hope that you'll continue to do business with us in the future.

Apologize for the inconvenience

Thanking you
babyshop.com
Customer service representative

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