Subject: English Language Test - harendra singh chauhan
From: harendra singh chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 08:30:57 -0400

| | Foreign Language Screening Test

Name | harendra singh chauhan    /  (110059) 8851600482    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/madam,
we are extremely sorry for your inconvenience and we have checked the status of your order , it has been delayed because the address that you have provided is seems to be wrong and courier can not able to find this address . kindly, reconfirm your address , after reconfirmation your order will be delivered to you as fast as possible .
Thanks and Regards,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/madam,
we are extremely sorry for your inconvenience. Could you please send us the following details as given below :

1. copy of your purchase bill
2. current photos of your TV cabin
3. copy of receipt given by installation team
we will look into this matter and if the fault is from our side then your cabin will be replaced .
Thanks and Regards
babyshop.com

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