Subject: English Language Test - Dharmendra singh
From: Dharmendra singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 04:44:07 -0400

| | Foreign Language Screening Test

Name | Dharmendra singh    /  (+91) 7078059479    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir / mam
Good morning
You ordered the product from our e-commerce website but the address you sent to us was wrong due to which your order could not be delivered  .
So please send the correct address so that you can get your order.
Thanks for contacting us have a nice day .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good morning sir
We offer 14 days return policy to our customers.
So you took TV a week ago which our return policy may come. So your TV will return and change or money will be refunded.Thanks for contacting us have a nice day .

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