Subject: Arabic Language Test - Aman Ashaher
From: Aman Ashaher <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 04:31:07 -0400

Foreign Language
Screening Test

Name

Aman
Ashaher    /  (+971) 521606325    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir,

Hope you are doing well.

I would like to say that your order had been dispatched on the same you ordered
it. But the courier service agent could not reach at your place because as per
the agent, he tried to reach at the given address but there was no such place as
you mentioned in the address column. He also tried to contact you but the call
was not reachable.

So i would like to request you humbly that please provide a right address and
your active mobile number so that we can send your order at right place.

If you have any questions, please feel free to contact us.

Regards

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Mr.
Abdul,

Hope you are you doing great.

Mr. Abdul,

We got an email from you regarding a TV Cabinet that you purchased through our
platform. As you mentioned that you found scratches on the unit, so you want a
replacement for it or money back.

We asked the concerned department regarding this matter, they told us that it
was in good condition when they installed it in your house.

However, we can replace it if you want. Our team will go to your house within
two working days to install it once again.

Still you have any queries, please share with us. We are here to give best
services to our valued customers.

Thanks & Regards

XYZ