Subject: English Language Test - Ravinder Yadav
From: Ravinder Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 03:18:43 -0400

Foreign Language
Screening Test

Name

Ravinder
Yadav    /  (+91) 8168191995    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.

We have received your concern regarding order id XYZ that has not been received
yet.As we have checked, our delivery partner tried to deliver your order id xyz,
but as per our delivery partner, you are mentioning it incorrectly.

We request that you please share your correct and valid address in response to
this message, so that we can process it further.We appreciate your patience.

Regards

Ravinder

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Greetings from babyshop.

I understand your disappointment that the item you received was damaged and I
apologize for the inconvenience.

We are expedite the process to fulfill the replacement of the originally ordered
product. Once our vendor confirms the stock availability, replacement will be
delivered within 3-5 days.

Feel free to contact us for any further assistance.

Regards,

Ravinder Y