Subject: English Language Test - Ujjwal Garg
From: Ujjwal Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 03:07:19 -0400

| | Foreign Language Screening Test

Name | Ujjwal Garg    /  (+91) 8377819756    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name),

On behalf of babysit.com, i am here to assist you. As i can see you want to check the status of your order. We shipped the order to the courier partner and you will the tracking number from the courier partner soon.
If you got any other query. Please mail us on the contact support.

Thank you
Rohan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (customer name),

I’m sorry you had this experience. As the company we always want to give the best service. As i can see your tv cabinet get scratches.
I’m raising your query with the store for the details. We will check and do the best within our policies.

Rohan

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