Subject: English Language Test - Nikhil Kumar
From: Nikhil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 02:53:08 -0400

| | Foreign Language Screening Test

Name | Nikhil Kumar    /  (91) 9873500229    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr Xyz,

Thank you for emailing us. I've gone through your request and found that the delivery date has passed because the address we have on our file is not matching with the address you provided while placing the order. I request you please provide the current address and reorder the product again.

Nikhil

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thank you for emailing us your concern. We feel bad as you're facing such issues. Let me inform you that you can make a replacement only. As the product has already been installed you're not eligible for money back. Be rest assured, your new product will be delivered soon.

Nikhil.

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