Subject: French Language Test - Uzra Parwez
From: Uzra Parwez <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 02:18:21 -0400

| | Foreign Language Screening Test

Name | Uzra Parwez    /  (91) 8700865250    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greetings of the day!

Thank you so much for taking the time to write us. We value your trust and will do our best to continue to give you the kind of service you expect.

We apologize for the inconvenience caused to you by the Livesalesman.

Based on your email, we would like to inform you that as we have received feedback from our online order team that your address is wrong so kindly provide us your complete address along with area pin code so that we can assist you regarding the same.

Best Regards,

Uzra Parwez| Customer Care Representative

Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir/Ma'am,

Greetings from the Livesalesman!

This is in reference to your email expressing concern over the scratches on your TV.

We regret the inconvenience caused to you and appreciate your cooperation in this regard.

Based on your email, kindly provide is your contact details so that we cam arrange the technical engineer to check your TV and provide resolution accordingly.

Our motive is to retain you as a satisfied customer and will hope to serve you again in the future. We look forward to having a long and trustful association with you and assure you the best services always.

Best Regards,

Uzra Parwez| Customer Care Representative
Livesalesman

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