Subject: English Language Test - Rahul Singh
From: Rahul Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Nov 2022 01:41:51 -0400

| | Foreign Language Screening Test

Name | Rahul Singh    /  (+91) 9284066103    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting us with regards to your purchase. We are here to assist you.
We would like to inform you that your package was shipped and handed over to courier person on the same day for delivery. But Courier person was not able to deliver at your door due to mistake in the provided address at the time of placing the order.
I will request you to please share your address in the format below and also include your phone number and we try our best to deliver the package with in 48 hours

1)Consignee Name:
2)Address Line:
3)City:
4)State/Province:
5)Country:
6)Zip Code:
7)Phone Number:

Let me know if you need any further assistance. We are available 7 days a week

Thanks
Rahul Singh
Customer Support Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,

Thank you for contacting regarding your purchase. We are here to assist you.

We are really sorry for the inconvenience with the purchase you are facing. We truly apologises for this . We will solve your issue. In order to solve it, could you please provide the picture of TV cabinet so that we can escalate to the concerned department.

Once we will receive the photo, we will get back to you with in 48 hour after review get completed. For us, customer satisfaction matter and we always work towards making our customer happy and satisfied.

Please feel free to contact us back for any further assistance. We are available 7 days a week .

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