Subject: English Language Test - mukul malik
From: mukul malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 11:16:17 -0400

Foreign Language
Screening Test

Name

mukul
malik    /  (91) 9958230335    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From:

[email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved from you on 01.11.22.

This email is regarding order number EHIKBAG-2022

which was supposed to have reached you by now.

Unfortunately, the courier company could not carry on

with the required process as the address was wrong.

I would be grateful to you if you could send us the

correct address with two telephone numbers as to the

person who we can contact while making the delivery.

Another way of completing the order is by contacting

the courier company whose number is 9856214569

and providing him with your exact location or going to

the courier company yourself and collecting it.

Extremely sorry that you had to go through this

experience with us.

Thanking you,

MUKUL MALIK

CUSTOMER SUPPORT EXECUTIVE

LIVESALESMAN

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To:
[email-masked]

From:

[email-masked]

Sub: Reply to the complaint raised.

This email is in response to the email recieved from you on 01.11.22.

As per the complaint there were scratches on the TV cabinet purchased by you
after the team left.

We are really sorry for the inconvenience, we will help you out in every
possible way, could you please send the photos of the tv cabinet with scratches
to the mentioned mail id([email-masked]) as it would help me to
assist you better.

Extremely sorry that you had to go through this

experience with us.

Thanking you,

MUKUL MALIK

CUSTOMER SUPPORT EXECUTIVE

LIVESALESMAN