Subject: English Language Test - Shivangi Thapa
From: Shivangi Thapa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 08:00:18 -0400

Foreign Language
Screening Test

Name

Shivangi
Thapa    /  (+91) 8076710883    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear <Customer Name>,

Thank youu for bringing this to our notice, and we are really very sorry that
youbhave not yet received the order.

I would like to inform you that, your orderr has been shipped on the same day
when the order was placed. Our delivery executive has tried to deliver your
order but as per the courier the mentioned delivery address is incorrect.

I am reallyy sorry for this inconvenience, you are requested to please share
your correct address, our team will get in touch with you regarding the same as
soon as possible.

Thank you for contacting us and once again I apologize for the inconvenience
caused to you.

Regards,

Babyshop Team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for bringing this to our notice that you have received a defective
piece and we are really very sorry for the issue that you have faced.

This is not the experience that we want our customers to face, please accept my
heartfelt apologies. I have forwarded your issue to our concerned department,
our team will surely get in touch with you for your issue as soon as possible
and help you to get the cabinet replaced.

Thank you for contacting us and we are really sorry for the inconveniece that
you have faced.

Regards,

Homebox Team