Subject: English Language Test - Ashish Ranjan Sinha
From: Ashish Ranjan Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 04:38:45 -0400

| | Foreign Language Screening Test

Name | Ashish Ranjan Sinha    /  (91) 9470242165    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are sorry about the product you ordered before. Due to the wrong address details we are unable to deliver the product. So, I request you to update your propper address then we will try delivering the order again.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We are sorry for the inconvenience occurred. I am raising a ticket on your behalf, our technican will visit you soon and solve it as soon as possible.

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