Subject: English Language Test - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Nov 2022 01:56:41 -0400

| | Foreign Language Screening Test

Name | Piyush Kumar     /  (91) 8434352260    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for shopping with us.
I am sorry to inform you that you last order is not delivered yet.
I had checked the status and cordinate with the courier partner,
They stated that they can't find the address you provided.
So, I request you to update the address so we can try to deliver your product.
Thank you
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you Abdul for shopping with homebox.
I am so sorry you faced such a problem with our end please don't worry I am informing the installation team with your concern they will visit you soon and fix your issue.
Thank you once again abdul for shopping with us.
Team homebox

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