Subject: English Language Test - Qamar Zaman
From: Qamar Zaman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 12:04:07 -0400

Foreign Language
Screening Test

Name

Qamar
Zaman    /  (+91) 6005920395    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear sir/Mam

We are sorry to inform you that our executive has tried to deliver your parcel
at the mentioned address. But the address  mentioned by you was wrong.

Please provide us any alternate address or correct address, so that we can
deliver the courier on time.

Thanks & Regards

Qamar Zaman

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi sir/
Mam

We are extremely sorry for the inconveniences caused to you. I have raised your
request to the concerned department.

Please allow us some time. And will surely get back to you in with a
solution.

Thanks & Regards

Qamar Zaman