Subject: English Language Test - Jaya Laxmi
From: Jaya Laxmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 09:38:15 -0400

Foreign Language
Screening Test

Name

Jaya
Laxmi    /  (+91) 8360996053    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi,

We understand your concern and sorry for trouble caused to you.

We'd like to let you know that product has already shipped and our courier
partner tried to deliver your order but due to address mismatched the product
was not delivered to you.

Please note, once again delivery attempt will be made and the details of courier
provider will be shared with you once the order will be out for delivery you can
contact the Delivery executive and guide the address.

Thank you for understanding and trust.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We understand that the product you've received was damaged and sorry for
the trouble caused to you.

To set this right, the seller would be happy to replace the item with a brand
new one based on the availability of the product.

Please let us know the delivery package manner at the time of the product
delivery so further assistance can be provided.

Alternatively, you can follow these steps and create a return yourself from the
website.

Thank you for your understanding and trust.