Subject: English Language Test - Ashutosh Chadha
From: Ashutosh Chadha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 07:37:39 -0400

Foreign Language
Screening Test

Name

Ashutosh
Chadha    /  (+91) 9971178376    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

hi,

Thankyou for contacting us.

As i able to see that the product was out for delivery but courier comapny was
unable to find the address of yours. I am really for the convience caused to
you. We definately naver wanted you to face that. Would request you to send us
the right address details so that we may reschedule the delivery for you.

Thakyou for choosing us . Have a great day ahead.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

hi,

I am really sorry that fsced such sort of a issue. That is not somwthing we
wanted you to face. i will go ahead and file a ticket for reverse pick up and
will send you new one on the priority bases.

My team gonns contatct you for the same in 24-48hours.

Thakyou for choosing us . Have a great day ahead.