Subject: English Language Test - Rohit Thakur
From: Rohit Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 04:14:17 -0400

Foreign Language
Screening Test

Name

Rohit
Thakur    /  (91) 9643612964    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir,

Thank you for contacting us again.

As we can check, the hand bag you have ordered from our online store is not yet
delivered to your address and we really apologize for the inconvenience caused.

However, as we can see, the courier guy tried to deliver the order to the
address provided while you had placed the order, but the address provided as per
the courier was wrong.

We request you to kindly share the correct address with us so that we can
deliver your product in next 2-3 working days.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi Abdul,

Apologize for the inconvenience you have faced.

Please share the images of the unit you have purchased. (Before installation and
after installation).

We will check the images and will share the issue with the designated team.

Once it is reviewed by the designated team they will contact you directly and
will help you with the refund or replacement of the product as per the process.

Thank you

Homebox Team