Subject: English Language Test - Shruti Karotiya
From: Shruti Karotiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 02:30:36 -0400

Foreign Language
Screening Test

Name

Shruti
Karotiya    /  (400606) 9967304669
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello sir/mam,

Sorry for inconvenience,As per our information the order has been delivering to
the same address you mentioned  but some how it's not delivered.

Kindly check your address if it's not correct we request you to change
your address and provide us the correct address in detail.

After updating your order will be delivered in 3-5 days.

Thanks and regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir/mam,

Thank you for bringing out your problem to us,

We are sorry for inconvenience our executive will come your address and replace
your order with new unit within 5 working days.

Thanks and regards

Homebox,