Subject: English Language Test - Majji Gayathri Likita
From: Majji Gayathri Likita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Nov 2022 02:18:00 -0400

| | Foreign Language Screening Test

Name | Majji Gayathri Likita    /  (5311173) 6301707027    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam (customer)

I handover your order from the online store. The order was delivered shortly. before that please check your address and confirm to me.
As the status of your delivery address should be wrong please check it and confirm immediately.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all thank you for your feedback.

First of all you should know the policies of the brand.
In that they mentioned no refundable money back.
U should replace the product and they give the another product that's it
While ordering the product please check the policy of the product.

Thank you sir!

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